Shipping and Return Policy
Shipping Policy: We strive to process and ship all orders within 4-6 business days. For Pre-order items, please allow 4-6 weeks. Shipping times may vary depending on your location and shipping carrier delays. Once your order has shipped, you will receive a tracking number to monitor the status of your delivery. Please ensure your shipping address is accurate, as we cannot be held responsible for lost or undelivered packages due to incorrect addresses.
Return Policy: We want you to be satisfied with your purchase; however, we understand that sometimes returns are necessary. Please carefully review our return policy below:
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Return Window: Returns are accepted within 15 days of receipt of the product.
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The 15-day return window begins the day your product is marked as delivered.
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Condition of Product: All returned items must be unused, unworn, and in their original condition with all original packaging and tags attached. Items that do not meet these criteria will not be accepted for return.
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Store Credit Only: Returns are eligible for store credit only. Absolutely no refunds will be issued.
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Once your return is processed and approved, you will receive a store credit code via email, which can be used for future purchases.
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Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.
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Non-Returnable Items: Certain items may not be eligible for return, such as final sale items, gift cards, or perishable goods. Any exceptions will be noted on the product page.
How to Initiate a Return: To start the return process, please contact our customer service team at candice@thepointeboutique.com. Include your order number, a description of the item(s) you wish to return, and the reason for the return. Once approved, you will receive further instructions for sending back your item.
By placing an order with us, you agree to the terms of this Shipping and Return Policy.
For any questions or concerns, please contact us at [insert contact information].